Why are Doctors receptionists SOOO rude?!?!


Question: Why are Doctors receptionists SOOO rude.?!.?
can anyone explain why they feel the need to act like you're somehow an inconvenience to them when all you want is to make an appointment for a health care need.?!

I'm a nurse and if I spoke to a patient the way they do I'd be out of a job, and rightly so!Health Question & Answer


Answers:
Several years ago I actually asked my receptionist why she was so rude. She was visibly shocked especially as everyone one in the queue fell silent to hear the answer. She apologised and said she didn't wish to be rude but efficient and that she was abused by patients if she showed any sign of weakness.
I responded by saying that I appreciated her efficiency but would prefer to be treated like a human being and that a please and thank you from her occasionally would not go amiss.
I walked away as the steam came out of her ears and a few people in the queue started adding their comments.
The next time I went to the surgery, she wasn't there and I even saw the new receptionist smile.
(It's amazing what you can do when your GP's spouse is your friend !! )
Why should we put up with that kind of behaviour, especially when we are ill..? Report them to the practice manager or your GP.
I won't tolerate bad manners from anyone and am not afraid to tell them.
If we all spoke out against these people they would soon get the message.Health Question & Answer

Well in my experience in the medical field I have seen quite a few rude receptionists as well. My guess is they are overworked and underpaid.
Here are some other reasons why receptionists may be rude...these reasons doesn't justify such behavior but explains a little of how such behavior is created:

1. If you have an overloaded medical practice where the number of patient requests regularly overwhelms your office staff, the demands placed on your front desk medical receptionist is intensive, and often times, it can be almost unrealistic. No matter how well organized and professional your medical receptionist is, no human being can literally perform more than one task at a time.

2. A medical receptionists job is much like that of a link cook in a busy restaurant; they may have 8 different orders cooking on the grill, in the deep fryer and the burner, but no cook can scramble eggs, pull the catfish out of the deep fryer, saut

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